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Top Customer Service Tips You Need to Know for 2021
January 28, 2021 @ 12:00 pm - 12:30 pm
Members Only
In-Person
Join us to discuss “Top Customer Service Tips You Need to Know for 2021.”
In this live Webinar, Marla Bedrosian, former Director of Global Sales for FRHI Hotels and Resorts (Fairmont/Raffles/Swissotel) with 20+ years of experience in the global hospitality industry gives you top tips to go that extra mile for your customers.
What you’ll learn:
– Know your customers and help them meet their objectives.
– Reach your customers in a unique way by creating a personal effect.
– Do not discount “yourself” nor your product.
– Do not be afraid to ask for the loyalty (sale).
– After the sale, stay relevant!
About Marla:
Marla Bedrosian is the Founder and Owner of Domaine de la Riviere Vineyard and Winery. She has spent her entire adult life in the hospitality industry and has learned how to WOW her customers around the globe. Marla now oversees sales and marketing for Domaine de la Rivière and is passionately involved in the local community and philanthropic efforts.
ADMISSION: FREE
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