HAYVN Half Time (EWC)

HAYVN Half Time:

Keep Your Customers: Build your Retention Playbook & the Systems That Support It 

December 11, 2025: 12:00-1:00pm

Most businesses work hard to attract new customers — but few have a plan to keep them. This event teaches founders, consultants, and small business owners how to build the systems, touchpoints, and mindset that turn one-time buyers into loyal advocates. Guests will walk away with practical frameworks, templates, and processes they can immediately apply to strengthen customer retention, improve referrals, and create more predictable revenue. By applying proven Customer Success principles—adapted from the tech world to work for any business—attendees will learn how to scale sustainably, reduce churn, and deliver an experience that drives loyalty and growth.

Key Takeaways:

• Map your client journey from onboarding to advocacy and identify where customers are falling off.
• Build repeatable systems for retention, rebooking, and referrals—without adding more work.
• Discover the metrics that matter most for small businesses (retention, churn, LTV) and how to measure them.
• Get plug-and-play templates to systematize check-ins, offboarding, and feedback collection.
• Walk away with a personalized retention playbook you can implement immediately.

Connect with Alana D’Angelica : LinkedIn, Website, See Bio

HAYVN Half Time Workshop:

Keep Your Customers: Build Your Client Journey & Retention Systems

January 15, 2026: 10am-12pm

Most businesses work hard to attract new customers — but few have a plan to keep them. This hands-on workshop teaches founders, consultants, and small business owners how to build the systems, touchpoints, and mindset that turn one-time buyers into loyal advocates. Using proven Customer Success strategies—adapted from the tech world to work in ANY industry—you’ll create your own operational playbook for retention, referrals, and sustainable growth.

Key Takeaways:

• A mapped client journey from onboarding → advocacy
• A clear understanding of where customers fall off and why
• Practical systems for retention, rebooking, and referrals
• Templates for onboarding, check-ins, offboarding, and feedback collection
• A simple plan to measure the metrics that actually matter (retention, churn, LTV)
• A personalized customer success strategy you can implement immediately

Whether you’re a coach, consultant, creative, or service-based entrepreneur, you’ll leave with the exact processes that help small businesses scale sustainably — without burning out or losing clients along the way.

Connect with Alana D’Angelica : LinkedIn, Website, See Bio