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SUMMARY:HAYVN Halftime Workshop: Keep Your Customers: Build Your Client Journey & Retention Systems w/ Alana D'Angelica
DESCRIPTION:Overview\n\n\n\n\n\nHands-on workshop to build the systems\, touchpoints\, and processes that keep clients longer & generate more referrals with Alana D’Angelica.\n\n\n\nHAYVN HalfTime Workshop\nIN-PERSON EVENT at HAYVN Darien\nThursday\, 1/15/26\, 10am-12pm\nCOST:\n\nMember: $25 (w/ discount code in members’ portal)\nNon-Member: $75\n\n\n\n\n\n\n\n\n\n\n\n\nABOUT OUR SPEAKER:\nTopic: Keep Your Customers: Build Your Client Journey & Retention Systems\nFeaturing Alana D’Angelica\, Founder\, Alana D’Angelica Coaching & Consulting\nMost businesses work hard to attract new customers — but few have a plan to keep them. \nThis hands-on workshop teaches founders\, consultants\, and small business owners how to build the systems\, touchpoints\, and mindset that turn one-time buyers into loyal advocates. Using proven Customer Success strategies—adapted from the tech world to work in ANY industry—you’ll create your own operational playbook for retention\, referrals\, and sustainable growth. \nBy the end of this session\, guests will walk away with: \n\nA mapped client journey from onboarding → advocacy\nA clear understanding of where customers fall off and why\n\nWhether you’re a coach\, consultant\, creative\, or service-based entrepreneur\, you’ll leave with the exact processes that help small businesses scale sustainably — without burning out or losing clients along the way. \n\nPractical systems for retention\, rebooking\, and referrals\nTemplates for onboarding\, check-ins\, offboarding\, and feedback collection\nA simple plan to measure the metrics that actually matter (retention\, churn\, LTV)\nA personalized customer success strategy you can implement immediately\n\nABOUT OUR SPEAKER:\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nAlana D’Angelica is the founder of Alana D’Angelica Consulting\, where she helps startups\, small businesses\, and nonprofits build scalable customer operations that drive retention and growth. With over 15 years of experience leading global Customer Success and Operations teams in the tech industry\, Alana specializes in turning customer chaos into clarity – designing retention playbooks\, scalable processes\, and systems that keep customers for life. \nwww.alanadangelica.com \n\n\n\n\n\n\n\n\n\n\n\nQuestions? Contact communitymanager@hayvn.com \nCAN’T MAKE THIS EVENT? Get on our email list for future event notifications. \nCURIOUS ABOUT HAYVN? Book a tour \nWANT TO SEE MORE? View our full calendar of events \n\n\n\n\n\n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				CAN’T MAKE THIS EVENT?   \nGet on our email list for future event notifications\n			\n				\n				\n				\n				\n				CURIOUS ABOUT HAYVN?  \nBook a tour \n			\n				\n				\n				\n				\n				WANT TO SEE MORE?   \nView our full event calendar
URL:https://hayvn.com/event/hayvn-halftime-workshop-2026-01-15/
LOCATION:HAYVN Darien\, 320 Post Road\, Darien\, CT\, 06820\, United States
CATEGORIES:Business and Strategy,Hayvn Halftime,Marketing,Networking,Personal and Professional Development
ATTACH;FMTTYPE=image/png:https://hayvn.com/wp-content/uploads/2024/12/Halftime-Workshop_Event-Size.png
ORGANIZER;CN="HAYVN":MAILTO:communitymanager@hayvn.com
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