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DTSTART;TZID=America/New_York:20251211T120000
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DTSTAMP:20260617T045157
CREATED:20251106T193320Z
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UID:10003398-1765454400-1765458000@hayvn.com
SUMMARY:HAYVN Halftime: HAYVN Halftime: Keep Your Customers: Build your Retention Playbook & the Systems That Support It w/ Alana D'Angelica
DESCRIPTION: \n\n\n\n\n\n\nHAYVN HalfTime\nIN-PERSON EVENT at HAYVN Darien\nThursday\, 12/11/25\, 12-1pm\nCOST:\n\nHAYVN Members: Free with code on members portal. For help accessing members portal please email questions@hayvn.com\nNon-Member: $20\n\n\n\n\n\n\n\n\n\n\n\n\nTopic: Keep Your Customers: Build your Retention Playbook & the Systems That Support It\nFeaturing Alana D’Angelica\, founder of Alana D’Angelica Consulting\nMost businesses work hard to attract new customers — but few have a plan to keep them. This event teaches founders\, consultants\, and small business owners how to build the systems\, touchpoints\, and mindset that turn one-time buyers into loyal advocates. \nGuests will walk away with practical frameworks\, templates\, and processes they can immediately apply to strengthen customer retention\, improve referrals\, and create more predictable revenue. \nBy applying proven Customer Success principles—adapted from the tech world to work for any business—attendees will learn how to scale sustainably\, reduce churn\, and deliver an experience that drives loyalty and growth. \nKEY TAKEAWAYS \n\nMap your client journey from onboarding to advocacy and identify where customers are falling off.\nBuild repeatable systems for retention\, rebooking\, and referrals—without adding more work.\nDiscover the metrics that matter most for small businesses (retention\, churn\, LTV) and how to measure them.\nGet plug-and-play templates to systematize check-ins\, offboarding\, and feedback collection.\nWalk away with a personalized retention playbook you can implement immediately.\n\nABOUT OUR SPEAKER: \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\nAlana D’Angelica is the founder of Alana D’Angelica Consulting\, where she helps startups\, small businesses\, and nonprofits build scalable customer operations that drive retention and growth. With over 15 years of experience leading global Customer Success and Operations teams in the tech industry\, Alana specializes in turning customer chaos into clarity – designing retention playbooks\, scalable processes\, and systems that keep customers for life. \nwww.alanadangelica.com \n\n\n\n\n\n\n\n\n\n\n\nQuestions? Contact communitymanager@hayvn.com \nCAN’T MAKE THIS EVENT? Get on our email list for future event notifications. \nCURIOUS ABOUT HAYVN? Book a tour \nWANT TO SEE MORE? View our full calendar of events \n\n\n\n\n\n \n\n			\n			\n				\n				\n				\n				\n			\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				\n				CAN’T MAKE THIS EVENT?   \nGet on our email list for future event notifications\n			\n				\n				\n				\n				\n				CURIOUS ABOUT HAYVN?  \nBook a tour \n			\n				\n				\n				\n				\n				WANT TO SEE MORE?   \nView our full event calendar
URL:https://hayvn.com/event/hayvn-halftime-2025-12-11/
LOCATION:HAYVN Darien\, 320 Post Road\, Darien\, CT\, 06820\, United States
CATEGORIES:Business and Strategy,Hayvn Halftime,Legal,Marketing,Networking,Personal and Professional Development
ATTACH;FMTTYPE=image/png:https://hayvn.com/wp-content/uploads/2021/12/HAYVN-Event-Image-Sizing-2.png
ORGANIZER;CN="HAYVN":MAILTO:communitymanager@hayvn.com
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